PRIVACY POLICY

New Edge Co., Ltd. (“New Edge”, “we”, “our”) is committed to respecting and protecting the personal data of customers, partners, suppliers, and users when accessing or using New Edge’s official website at: https://newedge.vn/

This Policy is intended to provide transparency regarding how New Edge collects, uses, stores, protects, and processes personal data in compliance with applicable Vietnamese laws and internationally recognized privacy practices relevant to our business operations.

1. Principles of Personal Data Processing

New Edge is committed to:

• Collecting only data necessary for legitimate business purposes;

• Using personal data within the scope of the notified purposes;

• Protecting personal data through appropriate technical and organizational measures;

• Not selling or unlawfully using personal data;

• Restricting access to personal data to authorized personnel only.

2. Purpose of Data Collection and Processing

New Edge may collect and process personal data for the following purposes:

• Receiving and responding to inquiries, quotations, or technical support requests;

• Supporting commercial transactions, cooperation activities, and the provision of products/services;

• Maintaining communication with customers, partners, or suppliers;

• Improving service quality, website content, and user experience;

• Conducting customer care activities;

• Performing internal analysis, statistics, and operational evaluations;

• Complying with legal obligations or requests from competent authorities.

New Edge shall only process personal data based on lawful grounds, including:

• Consent of the data subject;

• Performance of contracts or transactions;

• Legal obligations;

• Or legitimate interests related to New Edge’s business operations.

3. Types of Data Collected

Depending on the intended purposes, New Edge may collect the following categories of data:

a. Basic Personal Information

-      Full name;

-      Phone number;

-      Email address;

-      Contact address (if applicable).

b. Corporate / Organizational Information

-      Company name;

-      Job title or position;

-      Tax identification number;

-      Transaction or cooperation-related information.

c. Communication Content

-      Information submitted through contact forms;

-      Emails;

-      Messages;

-      Or other communications exchanged with New Edge.

d. Technical and Website Usage Data

-      IP address;

-      Browser type;

-      Operating system;

-      Access time;

-      Cookies;

-      Website usage behavior data.

New Edge does not intentionally collect sensitive personal data such as:

-      Personal bank account information;

-      Biometric data;

-      Health-related information;

-      Or other sensitive personal data,

unless required by applicable laws or specific cooperation arrangements.

4. Scope of Data Usage and Sharing

Personal data is primarily used internally by New Edge for the purposes stated in this Policy.

New Edge does not sell, trade, or disclose personal data to third parties without the data subject’s consent, except in the following cases:

• Upon lawful request from competent authorities;

• For compliance with legal obligations;

• To protect the legitimate rights and interests of New Edge;

• Or where necessary for system operation, technology infrastructure, logistics, or support services.

Where necessary, personal data may be shared with:

• Technology service providers;

• Data hosting providers;

• Website analytics providers;

• Or operational support partners,

provided that such parties are subject to appropriate confidentiality and data protection obligations.

5. Data Retention and Storage

Personal data shall be retained:

• For as long as necessary to fulfill the intended processing purposes;

• In accordance with contractual retention requirements;

• Or as required by applicable laws.

When no longer necessary, personal data may be:

• Deleted;

• Destroyed;

• Or anonymized using appropriate technical measures.

In certain cases, data may be stored or processed on servers or technology platforms located outside Vietnam, subject to appropriate security safeguards.

6. Data Security Measures

New Edge implements appropriate technical and organizational measures to protect personal data, including:

• Internal access control;

• Data access authorization management;

• Protection against unauthorized access;

• Periodic monitoring and security assessments;

• Employee training on personal data protection.

While New Edge applies reasonable security measures, no electronic transmission or storage system can be guaranteed to be completely secure.

7. Cookies and Analytics Tools

New Edge’s website may use:

• Cookies;

• Google Analytics;

• Or equivalent analytics tools.

Purposes include:

• Analyzing user behavior;

• Optimizing website performance;

• Improving browsing experience.

Users may:

• Adjust or disable cookies through browser settings;

• However, disabling cookies may affect certain website functionalities.

Continued use of the website may be deemed as the user’s consent to the use of cookies as described in this Policy.

8. Rights of Data Subjects

In accordance with applicable laws, data subjects may have the following rights:

• The right to be informed about personal data processing activities;

• The right to access personal data;

• The right to request correction or update of personal data;

• The right to request deletion of personal data where applicable;

• The right to withdraw consent;

• The right to restrict or object to data processing;

• The right to submit complaints or request support regarding personal data.

New Edge will review and respond to valid requests within a reasonable timeframe in accordance with applicable laws and operational capabilities.

9. Children’s Data

New Edge’s website and services are not intended for users under the age of 16.

New Edge does not knowingly collect personal data from children without lawful consent from parents or legal guardians as required by applicable laws.

10. Policy Updates

New Edge reserves the right to update or amend this Privacy Policy at any time to align with:

• Applicable laws and regulations;

• Business operations;

• Technology systems;

• Or operational requirements.

The updated version shall be publicly published on New Edge’s official website and become effective from the date of publication.

11. Contact Information

For any requests or inquiries relating to personal data processing, please contact New Edge through the official communication channels published on our website